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ABOUT DUANE LONG
Duane E. Long, MBA, PMP, CSSBB
Operational Excellence | Business Transformation | Analytics | Healthcare Operations
Duane Long is an Operational Excellence and Business Transformation leader with experience spanning healthcare, financial services, retail, aviation, technology, and enterprise operations.
Throughout his career, Duane has helped organizations improve performance, strengthen governance, increase operational visibility, and deliver measurable business results through process improvement, analytics, project leadership, and organizational transformation.
Career Highlights
• Delivered more than $245 million in measurable operational and financial value
• Supported more than $60 million in revenue growth through operational alignment and process improvement
• Prevented $56 million in unauthorized sales activity through governance and control enhancements
• Reduced reporting cycle times by 75% through automation and dashboard redesign
• Reduced operational outages by 33% through root cause analysis and workflow improvement
• Trained and coached more than 11,000 professionals in Lean Six Sigma, operational excellence, and project management methodologies
Education & Credentials
• Master of Business Administration (MBA), Healthcare Administration
• Bachelor of Science, Mechanical Engineering
• Project Management Professional (PMP)
• ASQ Certified Six Sigma Black Belt (CSSBB)
• Professional Scrum Master (PSM I)
• Professional Scrum Product Owner (PSPO I)
• ITIL 4
• COBIT 2019
Professional Philosophy
My goal is simple: help organizations make work easier, improve performance, and create sustainable results.
I believe successful transformation requires a balance of data, process, leadership, and practical execution. Sustainable improvement happens when organizations simplify work, engage employees, measure performance effectively, and maintain accountability.
Whether supporting healthcare organizations, financial institutions, retail operations, or other businesses, my focus remains the same—improving outcomes while making work more effective and efficient.